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Contact us


Department of Environment, Land, Water and Planning
8 Nicholson Street
Melbourne VIC 3000

PO Box 500,
East Melbourne VIC 8002


Call 136 186 from anywhere in Australia, Monday to Friday, 8am to 6pm. Costs may vary - mobiles and public telephones may incur additional costs

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit

VicEmergency Hotline: 1800 226 226

Local Government Switchboard: 03 9208 3333

Planning enquiries, please call 1300 366 356 (local call cost).

If you need assistance, please contact Translating and Interpreting Service (TIS) for help with translating and interpreting. Contact TIS National on 131 450 (within Australia) or visit


You can contact us directly at

Planning scheme enquiries

If you require information about the operation of a particular planning scheme then you should contact the council that is responsible for the administration of that planning scheme.

Contact details for Victorian councils can be found from the Find your local council page on the DELWP website.

Any enquiries about planning schemes where the Minister for Planning is the planning authority (Alpine Resorts, French Island and Sandstone Island and the Port of Melbourne) can be made by email to

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