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The Department of Environment, Land, Water and Planning (DELWP) values the privacy of every individual’s personal information and is committed to protecting the privacy of personal and health information in compliance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001.

This privacy statement only applies to information collected via DELWP’s web presences and does not apply to any externally linked websites. We recommend that you familiarise yourself with privacy statements of any external site we link to.

This Privacy Statement gives details about how your personal information will be handled by DELWP when you access and interact with any of its web presences, including any service that facilitates interactive information sharing. Examples of such web applications include social-networking services (e.g. Yammer or Facebook), wikis (e.g. Wikipedia), blogs, micro-blogs (e.g. Twitter) and web feed services (e.g. RSS feed).

DELWP also recommends that you read any terms and conditions (including any privacy statement or policy) that apply to any web service as any such terms and conditions relating to the handling of your personal information by the web service will prevail over this privacy statement to the extent of any inconsistency.

DELWP may update this privacy statement from time to time. Any changes to this privacy statement will be published on the DELWP website.

Collection of personal and health information

The types of personal and health information that DELWP collects through its web presences include:

  • your name, email address, telephone number, IP address and other contact or identification detail
  • the content of any online application, enquiry, submission, subscription, survey, registration form, or complaint that you submit to any of its web presences
  • the content of any other solicited or unsolicited electronic communication that you send to the any of its web presences
  • any registration information that you provide to use any web service which is accessible through its web presences
  • the content of any comments that you post to, or otherwise make available on, any of its web presences
  • the content of any forum topics or replies that you submit through any of its web presences
  • metadata relating to any electronic communications that you send to any of DELWP’s web presences, such as your electronic address, time and date sent, time and date received, unique message identification, message type, message length, etc.
  • any other information that you provide to, or make available on, any of its web presences.

Collection of data for statistical and administrational purposes

DELWP uses web analytics software to collect information about usage statistics for its web presences. This information is not used by DELWP to identify you or match with any of your personal information.

The following anonymous information may be automatically recorded for statistical and system administration purposes:

  • your server address
  • your top level domain name (e.g. .com, .au, .gov)
  • the date and the time of your visit to the site
  • the pages you accessed and downloaded
  • the address of the last site you visited
  • your operating system
  • the device you are using
  • the type of browser you are using.

To the extent that any collected data could make you identifiable, DELWP will not attempt to identify you from such data unless necessary for the investigation of unlawful activity or otherwise permitted under the Information Privacy Act 2000.

Use and disclosure of personal and health information

Protecting your personal information is an important aspect of the way we create, organise and implement our business activities. We will only collect personal information that is necessary to perform these functions.

DELWP will use or disclose personal information that we collect from you only:

  • for the primary purpose for which it was collected
  • for a secondary purpose related or directly related if sensitive information (as defined in DELWP’s information privacy policy referred to above) to the primary purpose for which the information was collected and which the person would reasonably expect
  • with your consent
  • for uses required or authorised by law
  • for any other purpose permitted under the Information Privacy Act 2000 or Health Records Act 2001 respectively.

Subject to the requirements of the Information Privacy Act 2000 and the Health Records Act 2001, DELWP may need to disclose personal and health information which it collects to:

  • DELWP’s service providers which provide website, archival, auditing, professional advisory, banking, mailhouse, delivery, recruitment, call centre, technology, research, utility, security, electronic payment or application processing services
  • organisations acting on your behalf, for example your solicitor or interpreter.

We will remove personal information where it is no longer required (except where archiving is required and in compliance with the Public Records Act 1973). We will take reasonable steps to ensure that personal information is accurate, complete and up to date whenever DELWP collects, discloses or uses it.


DPTLI has implemented technology and security policies to protect the personal and health information which it collects through its web presences. You should be aware that there are risks in transmitting information across the internet. While DELWP strives to protect such information, it cannot ensure or warrant the security of any information transmitted and you do so at your own risk. If you are concerned about providing sensitive information to DELWP, you might prefer to contact us by telephone or mail.

Any information which you post on DELWP’s web presences using any web service may be accessible to third parties who may use your information for unauthorised purposes. You acknowledge and agree that DELWP is not responsible for any such use or disclosure.

DELWP will take reasonable steps to remove personal and health information from its system where it is no longer required for the purpose for which it was collected or any other purpose (including archiving) which is permitted in accordance with the Information Privacy Act 2000 or Health Records Act 2001. Even where DELWP removes your information, it may remain on external servers indefinitely.


DELWP’s websites may use cookies for certain services. A cookie is a block of data that is shared between a web server and a user's browser. Cookies can provide various types of information, depending on how they are used. This may include information about a user's identity and website visiting patterns and preferences. Cookies are not used to identify you or record any of your personal information.

Users may set their browser to identify the presence of cookies and to give them the option of accepting or rejecting them. However, a website or web application may not function fully if you disallow cookies.

Access and correction

DELWP relies upon you to ensure that any personal or health information that you provide to, or make available on its web presences is accurate, current, complete and relevant. DELWP also relies upon you to advise it of any changes to such personal or health information.

You can request access to your personal information directly without the need to make a formal application under the Freedom of Information Act 1982. Please contact the area of DPTLI that holds the information by phone (03) 9208 3333 or via our contact us form.  However, there are situations where it will not be appropriate to provide such access, and you will be required to make a formal freedom of information request, for example, where providing access would compromise the privacy of another person. If informal access cannot be given to you by that section, contact DELWP’s Freedom of Information unit by phone (03) 9208 3112 or email foi@DELWP.vic.gov.au.

More information and privacy contact details

For further information about the handling of personal and health information by DELWP please:

View the DELWP privacy policy [MS Word Document - 290.0 KB], read the Privacy Complaint Procedure and Form (DOC 67 KB) or contact:

DELWP Privacy Officer
Department of Environment, Land, Water and Planning
Level 14, 1 Spring Street, Melbourne VIC 3000
Tel: 9208 3169

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